Customer Contract Management 101

Chris Doxey will dive deep into the world of customer contracts and the terminology that credit and collection teams must know. She’ll review process flows for different types of customer contracts that may impact your company and will assess the roles and responsibilities for the contract management process via an organizational matrix. This webinar will include a glossary of key terms for attendees.


Members: $95
Non-Members: $195

Registration Includes: One telephone and web connection at one physical location


US: 11:00am – 12:00am ET
*Please remember the time zone differences if you are not on the East Coast.* 

About the Speaker

Craig Simpkins
Chris Doxey, CAPP, CCSA, CICA, CPC,President, Doxey Inc., Paeonian Springs, VA

Chris Doxey isan author, speaker andmanagementconsultantwhois passionate about improvingfinancial processes. Chrisfocusesoninternal controls, process transformationand automation.Shehasextensive experience with trade directories,metrics,analyticsandself-audit tools.

Chrisspentmore than 25 years at Hewlett Packardand Verizonin senior P2P, logistics,andfinanceand accountingleadershippositions. Sheheld executive positions with global P2P audit firmsforeightyears. During hereightyears of management consulting experience, Chrisdesigned a new fiscal closing process for a large enterprise and implemented a self-audit tool for a global P2P audit firm.She developed the requirements for a trade directoryand drove the implementation process foraglobal financial institution.As an example of herprocess transformation work,Chrisworked with a large university to improve internal controls and implementautomatedaccount payable processes.She also develops educational content for several P2P solution providers.

Chrisworkswith therisk cloudproduct team at Oraclewhere shedeveloped the initial set ofautomatedP2P controlsand collaborates with the Oracle teamon a frequent basis to discussimprovements. Sheis a long-timespeaker at Oracle’s Open World conferences. She leads the risk advisory practice for an Oracle partner and supports theimplementation ofriskcloud for large enterprise clients.

Chris is a certified accounts payable professional(CAPP) andholds acertification incontrols self-assessments(CSA). She isacertified professional controller(CPC) and acertified internal controls auditor(CICA).Chrisholdsa BA, BS, MBA and agraduate certificate in project management.Chris isa member of the Institute for Internal Controls (IIC), the Institute of Internal Auditors (IIA) and the Association of Certified Fraud Examiners (ACFE).She is on the advisory board for the IIC and the Exchange Summit. Chris isthe author ofThe Internal Controls ToolkitandThe Fiscal Close Toolkitpublishedby Wileyin 2019.The Controller’s ToolkitandThe AP Toolkitwill be publishedthis year.

Webinar Access

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8/4/2021 11:00 AM - 8/4/2021 12:00 PM

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