Conducting Difficult Conversations (DR)

Conducting Difficult Conversations (DR)
Digital Replay from the Leadership Webinar Series: Difficult conversations are inevitable in any workplace. Those conversations can create unhappiness, stress and tension. They can also impair and even destroy relationships. When handled poorly, they are likely to result in serious problems that interfere with productivity and leave everyone involved feeling frustrated and dissatisfied. During this webinar, you will increase your ability to: • Understand the nature of difficult conversations and what it takes to handle them. • Identify the seven stages of handling difficult conversations. • Use empathy in a way that minimizes negative responses and strengthens relationships. • Apply best practices for preparing, initiating, and delivering the conversation

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