Digital Replay: Conflict is a normal part of any organizational relationship. Learning how to deal with conflict—rather than avoiding it—is crucial. When conflict is mismanaged, it can cause great harm to business goals, strategy and credible relationships. When handled in a respectful, positive way, however, conflict provides an opportunity to strengthen and leverage opposing points of view—in particular, improve the relationship and communication between two people, or sides of an argument. By learning these skills toward resolution, you can keep your personal and professional relationships strong and positive.
Since conflict arises from differences, both large and small, it occurs whenever people disagree over courses of action, values, motivations, perceptions, ideas or desires. Sometimes these differences appear trivial, but when a conflict triggers strong feelings, a deep personal need is often at the core of the problem. These needs can stem from the need to overpower, take control, defend or subdue an opponent, due to disagreement, difference of opinion, or even feelings of insecurity.
During this session, participants will learn to:
• Identify points of disagreements.
• Understand how to define needs and commitments.
• Improve professional relationships.
• Resolve future conflicts.
• Create a culture of clear communication.
The needs of both parties play important roles in the long-term success of most relationships, and each deserves respect and consideration. In workplace conflicts, differing needs are often at the heart of bitter disputes, sometimes resulting in broken deals, fewer profits and lost jobs. When you can recognize the legitimacy of conflicting needs and become willing to examine them in an environment of compassionate understanding, it opens pathways to creative problem solving, team building, and improved business relationships.