Difficult conversations are inevitable in any workplace. Those conversations can create confusion, stress and departmental tension. They can also impair and even destroy business relationships. When handled poorly, they are likely to result in serious problems that produce communication silos, interfere with productivity and leave everyone involved feeling frustrated and dissatisfied. During this webinar, you will increase your ability to: ~Handle and understand the nature of difficult conversations and how to negotiate positive outcomes. ~Identify the five stages of handling difficult conversations. ~Use empathy in a way that minimizes negative responses and strengthens inter-personal relationships. ~Apply best practices for preparing, initiating and delivering a difficult conversation with confidence, composure and credibility.