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Customer First! Customer Focused Collections
The Customer First/Voice of the Customer approach is not just good business for sales, pricing and marketing. There are a number of sound and compelling reasons why your credit and collection department should also advocate the Customer First philosophy. The webinar will focus on proactive, customer-centric best practices that will accelerate cash flow, mitigate risk and increase company profits. This philosophy can be transformational for your department and your company. During the webinar we will: Briefly discuss the Voice of the Customer/Customer First business philosophy Examine why every customer collection issue is truly a customer service issue Discuss how credit can better work in concert with other departments using the Voice of the Client/Customer First approach Show how this philosophy can be used at the onset of the customer relationship to improve customer experience and also accelerate customer payments Further explain how Customer First/Voice of the Customer can be used in traditional and non-traditional customer issues Review the benefits of Customer First/Voice of the Customer in managing and curtailing payment deductions Discuss some emerging trends and technologies to assist your company to position themselves for future success Discover new strategies and metrics of customer satisfaction that will allow you to fine-tune department and company practices, policies and procedures toward greater profits and success
Webinar begins at 10am ET.
*Please remember the time zone differences if you are not on the east coast.*
Cancellation & Refund Policy: Registration fees, less a $25 processing fee, will be refunded for written cancellations received within 5 days of the scheduled webinar.
11/12/2018 10:00 AM - 11/12/2018 11:00 AM
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