Session Pre Registration for 2021 Credit Congress

Session Pre Registration for 2021 Credit Congress
We realize it is frustrating and uncomfortable to attend a session that is over-crowded or offers standing room only. Please help us by pre-registering for the sessions you plan to attend so we may provide adequate seating. Simply select the sessions that you plan to attend. For each session time please pick only ONE session. Please note: You are not committed to attending the sessions you choose, should you wish to go to another session at the conference instead. Please be aware that your selections are for NACMs planning purposes only. Your session choices will not be accessible to reference later nor provided as a personal agenda at the conference. We appreciate your time in supplying this information.
When
10/10/2021 - 10/13/2021
Where
USA

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Sunday, 10 October 2021

 
NACM's professional certification program has defined and established professional standards in this demanding and rapidly changing field and fosters recognition of those individuals who possess special expertise. You'll join a select group of individuals who have made the commitment to excellence in credit management, career advancement and an ongoing pursuit of knowledge. Learn how to get started on the path towards earning your CBA, CBF, CCE or the new CCRA.
Time
1:30 PM - 3:00 PM
1:30 PM
Maximize your Credit Congress experience by joining fellow first-time conference attendees for a review of the convention format. Conference veterans will be on hand to share tips as your Credit Congress journey begins.
Time
3:00 PM - 3:45 PM
3:00 PM

Monday, 11 October 2021

 
Gain insights into strategies and best practices to help you work more closely with C-suite management and how growing relationships with upper management can you help elevate you and your department by developing a partnership with your firm's top executives
Time
2:00 PM - 3:15 PM
2:00 PM
General and sub-contracts contain legal language that needs to be understood and, in some cases, mitigated by material supplier construction credit professionals. This session will cover some of the must-understand contract provisions such as: flow-down clauses, incorporation by reference, precedence, scope of work, contract value, change orders, time & schedules, claim waivers & limitations, payment (including pay when paid), consequential and liquidated damages, insurance indemnity, right to stop work, recordkeeping and force majeure.
Time
2:00 PM - 3:15 PM
2:00 PM
How efficient is your order to cash process? Hear from credit professionals and the tech providers who support them about the solutions they chose to streamline their order to cash operations. Each presenter will share a mini-case study of their problem, the solution and the outcome. (Part 2 will continue with additional presenters.)
Time
2:00 PM - 3:15 PM
2:00 PM
Ratios, ratios, and more ratios! What do they really mean? Many financial professionals including credit managers use financial ratios on a regular basis. But do they always use the same ratios and more importantly, do they always interpret the ratios in the same manner? Attend this proactive training session and learn a "five-step" analysis plan including liquidity, activity, leverage, operating performance, and cash flow analysis which will clarify and "unify" this often-confusing financial subject. Upon completion of this session, credit managers will be able to better negotiate with their business clients as well as other financial professionals. The session will also include a review of "spreading" a financial statement using the Moody's Lending Cloud software in order to analyze key ratios. This section will also include the bankruptcy (Z-score) predictor and sustainable growth models. A "hands-on" case analysis will be presented to illustrate the main concepts associated with key ratio analysis.
Time
2:00 PM - 3:15 PM
2:00 PM
The expectations were high going into the year. This was supposed to be the year we left lockdowns and pandemic behind and started to explore what normal means now. How is that going? Is growth resuming as hoped? Are the consumers responding as predicted? Are there new challenges appearing to replace the old ones? What does nine months tell us about the Biden administration?
Time
2:00 PM - 3:15 PM
2:00 PM
Many industries have been reeling from the disruption caused by the COVID-19 pandemic. Chapter 11 filings have significantly increased since the onset of the pandemic and the resulting lockdowns, and Chapter 11 filings are expected to surge through 2021 and beyond. Learn to identify the warning signs that can be used to predict a distressed customer's future bankruptcy filing and the actions a trade creditor can take to mitigate its loss. We'll look at the risk mitigation tools that should be part of every trade creditor's arsenal, including negotiating and properly documenting consignment and purchase money security interest protection, letters of credit and guarantees, enforcing setoff rights, obtaining credit insurance or an accounts receivable put, enforcing Uniform Commercial Code remedies, such as stoppage of delivery and adequate assurance rights, and the steps that can be taken to reduce preference risk prior to any bankruptcy.
Time
2:00 PM - 3:15 PM
2:00 PM
The most highly sought skills in today's business environment are communication skills. And, today's business etiquette includes digital communications. Companies have moved from phone calls and faxes to emails and chat, and how we show up in these communications matters. Attendees will take away the following: privacy and confidentiality standards during the communication process; 5 best practices for email etiquette at work; social media and freedom of speech vs. common sense; chats, messages and text best practices; and etiquette rules for online meetings.
Time
2:00 PM - 3:15 PM
2:00 PM
Heightened credit risks due to the pandemic enhanced and strengthened relationships between sales and credit departments worldwide. Learn how the two departments are working closely as a united team to find the right balance between risk and sales. The session will outline the steps for turning a no into a yes and provide examples of how sales and credit teams have resolved key issues together.
Time
3:45 PM - 5:00 PM
3:45 PM
General and sub-contracts contain legal language that needs to be understood and, in some cases, mitigated by material supplier construction credit professionals. This session will cover some of the must-understand contract provisions such as: flow-down clauses, incorporation by reference, precedence, scope of work, contract value, change orders, time & schedules, claim waivers & limitations, payment (including pay when paid), consequential and liquidated damages, insurance indemnity, right to stop work, recordkeeping and force majeure.
Time
3:45 PM - 5:00 PM
3:45 PM
How efficient is your order to cash process? Hear from credit professionals and the tech providers who support them about the solutions they chose to streamline their order to cash operations. Each presenter will share a mini-case study of their problem, the solution and the outcome.
Time
3:45 PM - 5:00 PM
3:45 PM
The expectations were high going into the year. This was supposed to be the year we left lockdowns and pandemic behind and started to explore what normal means now. How is that going? Is growth resuming as hoped? Are the consumers responding as predicted? Are there new challenges appearing to replace the old ones? What does nine months tell us about the Biden administration?
Time
3:45 PM - 5:00 PM
3:45 PM
The NTCR and NACM share a common vision: empower credit professionals with information and tools that lead them to success in their credit decisioning and credit management roles. By leveraging the data contributed by members for members, the NTCR brings fresh, targeted, relevant data to users in each report. The NTCR tools help drive efficiency with the ability to make decisions more quickly using the updated score, by identifying risk on heat maps via the Portfolio Risk Analysis (PRA) or by winning back valuable staff time by automating credit reference checks and support credit success. The Insight2 Report brings two trusted sources together for one comprehensive report, streamlining more data for credit professionals and the Industry Analysis Report provides insight into the payment behaviors of customers of specific industries. Join us to learn more about all of these enhancement and new products.
Time
3:45 PM - 5:00 PM
3:45 PM
Ratios, ratios, and more ratios! What do they really mean? Many financial professionals including credit managers use financial ratios on a regular basis. But do they always use the same ratios and more importantly, do they always interpret the ratios in the same manner? Attend this proactive training session and learn a "five-step" analysis plan including liquidity, activity, leverage, operating performance, and cash flow analysis which will clarify and "unify" this often-confusing financial subject. Upon completion of this session, credit managers will be able to better negotiate with their business clients as well as other financial professionals. The session will also include a review of "spreading" a financial statement using the Moody's Lending Cloud software in order to analyze key ratios. This section will also include the bankruptcy (Z-score) predictor and sustainable growth models. A "hands-on" case analysis will be presented to illustrate the main concepts associated with key ratio analysis.
Time
3:45 PM - 5:00 PM
3:45 PM
The most highly sought skills in today's business environment are communication skills. And, today's business etiquette includes digital communications. Companies have moved from phone calls and faxes to emails and chat, and how we show up in these communications matters. Attendees will take away the following: privacy and confidentiality standards during the communication process; 5 best practices for email etiquette at work; social media and freedom of speech vs. common sense; chats, messages and text best practices; and etiquette rules for online meetings.
Time
3:45 PM - 5:00 PM
3:45 PM

Tuesday, 12 October 2021

 
As contracts, lien wavers and the language of the waiver must be understood to effectively mitigate risk of inadvertently waiving rights. This session will cover common ways to protect your receivables when executing a waiver.
Time
9:00 AM - 10:30 AM
9:00 AM
Position power is the extent to which leaders have rewards, punishments, and sanctions and is rooted within the organization. Personal power is the extent to which you can gain the confidence and trust of those people that you're attempting to influence. It's the cohesiveness or commitment between leaders and followers. This session will cover the six criteria of personal credibility, the top ten characteristics of effective leaders, the three skills to long-term effectiveness, how to select appropriate situational leadership styles, and how to take charge and grow winners. The new leaders are communicators and build and sustain both positional and personal power!
Time
9:00 AM - 10:30 AM
9:00 AM
The pandemic may have forever changed default risk and may have a lasting impact on risk models. Join us as we look at econometric considerations, such as government statistics versus market data, artificial intelligence versus historical projections and testing of new models.
Time
9:00 AM - 10:30 AM
9:00 AM
Learn techniques to manage your customers during a time of crisis while still collecting outstanding balances. We'll discuss handling collection cases during the pandemic and talk about what has worked and not worked along with what strategies credit departments can use now to increase cash flow from collections. Additionally, we will review important credit policies and procedures which need to be in place to put creditor's in the best possible position to collect their receivables.
Time
9:00 AM - 10:30 AM
9:00 AM
Learn how to leverage recent card brand changes to add a surcharge to business-to-business transactions to further reduce the cost of accepting cards for online invoicing.
Time
9:00 AM - 10:30 AM
9:00 AM
De-risk your customer AR portfolio by making sure you are contracting with the correct entities. The risk segmentation of a company's AR portfolio is contingent upon the entity with which they are doing business. In today's environment, companies are becoming more strategic with their entity structure making it important to learn to contract with the least risky company. The lack of understanding of an entity structure prior to beginning business can place some uncertainty on the company's repayment capacity. Because companies create operating subsidiaries to maintain all operations, having contract alignment with the parent company and/or the associated company that holds the financial profile to support the debt covenants and assets is key.
Time
9:00 AM - 10:30 AM
9:00 AM
In today's environment, a customer's past performance may not present a reliable financial profile. Tried-and-true credit analysis tools have not kept pace with real-time data or governmental and central bank interventions forcing credit professionals to look for new strategies to assess customer risk by strengthening and rebuilding the art of credit risk analysis. Gain a 360? view of credit risk analysis today from the perspectives of a credit professional, trade credit insurance broker, financial risk provider, banker and economist. What risk tools are less reliable? How have credit review practices changed? How have the Cs of credit risk changed? These are just some of the questions this session will tackle.
Time
2:00 PM - 3:15 PM
2:00 PM
Learn how bankruptcy impacts your right to a mechanics lien, stop payment notice and/or mechanics lien when the owner files bankruptcy or the general contractor files bankruptcy or your customer files bankruptcy. You will also learn how you can preserve your rights and what the time periods are to ensure you preserve your rights when someone files bankruptcy.
Time
2:00 PM - 3:15 PM
2:00 PM
The most effective professionals have a high degree of what has come to be known as emotional intelligence. The qualities that make up emotional intelligence-self-awareness, self-regulation, motivation, empathy, and social skill-enable the most successful professionals to raise their own and others' performance to a higher level. Here's the bottom line: having negative thoughts and feelings is unavoidable. However, if we understand and expand our Emotional Intelligence capabilities, we will be able to overcome our negative thoughts and feelings, and learn to act in a way that reflects our values, rather than what we are feeling at the moment. In this highly interactive session, you will learn: how to enhance your personal brand; how to understand your emotions and respond professionally; how to incorporate perception checking and keep conversations civil; how to motivate yourself and others; how to build a supportive communication climate; and how to give and receive professional criticism.
Time
2:00 PM - 3:15 PM
2:00 PM
Most credit relationships begin with a completed and signed credit application. Even when a trade credit grantor has the best credit application which includes all the required terms and conditions of sale, customers may disregard credit terms and dictate their own terms. This payment trend affects credit teams across industries. While this tactic may be helpful to their needs, these strategies have an obvious negative impact on the seller's DSO and cash flow. In the first part of this program, we will discuss the many issues creditors must understand when encountering customer "pushback." We will focus on the legal issues which surround the creditors when their customers want them to relax their terms. We will then focus on the exchange of credit terms, keeping in mind that credit terms equal price. Whether extending credit from your desk or exchanging credit terms with your colleagues at a credit group meeting, the credit executive must be cognizant of Antitrust Statutes and the effect adherence to-or violation of-can have on you and your company.
Time
2:00 PM - 3:15 PM
2:00 PM
2020 has proven to be a massive challenge for corporations. The cash crisis brought about by the global pandemic has led companies to focus on a digital transformation of the functions supporting improvements in working capital. Join this session to learn how digital solutions can automate tasks and leverage AI to bring cash in the door faster.
Time
2:00 PM - 3:15 PM
2:00 PM
De-risk your customer AR portfolio by making sure you are contracting with the correct entities. The risk segmentation of a company's AR portfolio is contingent upon the entity with which they are doing business. In today's environment, companies are becoming more strategic with their entity structure making it important to learn to contract with the least risky company. The lack of understanding of an entity structure prior to beginning business can place some uncertainty on the company's repayment capacity. Because companies create operating subsidiaries to maintain all operations, having contract alignment with the parent company and/or the associated company that holds the financial profile to support the debt covenants and assets is key.
Time
2:00 PM - 3:15 PM
2:00 PM
*This is a CLOSED SESSION for CFDD Members only This presentation creates an "attitude of gratitude" by showing people how to focus on all that they have in their personal and professional lives. It is very beneficial to understand the immense power of a gratitude mindset during challenging times. This program demonstrates how gratitude has transformed countless lives in a world of way too many unhealthy coping mechanisms. This is NOT your typical robotic presentation with tons of PowerPoint slides; instead, it is a very interactive, humorous, and fun session that includes high energy, exercises, and numerous takeaways to use in dealing with a crisis. By embracing the incredible power of gratitude, and by using simple exercises to break old habits and beliefs, delegates are able to re-form and re-focus to gain a much higher trajectory for their lives. When utilizing gratitude principles, people are able to successfully fend off the negative forces that work against us all and create a very positive set of coping skills. "Gratitude Turns What You Have into Enough." Key Takeaways: " The power of the "You Are" exercise " The 60-second gratitude challenge " How writing in a daily gratitude journal can change your life " Increased happiness, a better attitude, and higher self-esteem
Time
2:00 PM - 3:15 PM
2:00 PM
In today's environment, a customer's past performance may not present a reliable financial profile. Tried-and-true credit analysis tools have not kept pace with real-time data or governmental and central bank interventions forcing credit professionals to look for new strategies to assess customer risk by strengthening and rebuilding the art of credit risk analysis. Gain a 360? view of credit risk analysis today from the perspectives of a credit professional, trade credit insurance broker, financial risk provider, banker and economist. What risk tools are less reliable? How have credit review practices changed? How have the Cs of credit risk changed? These are just some of the questions this session will tackle.
Time
3:45 PM - 5:00 PM
3:45 PM
Time is a unique resource. Day to day, everyone has the same amount of time-it cannot be accumulated. You can't turn it on or off and it can't be replaced. Learn to improve your effectiveness and efficiency through better time management and to get more done in less time. Participants will learn the self-generated time bandits that rob you of your time, the environmental time bandits that rob you of your productivity, what controls your time, the three tests of time and the top 20 time management techniques. Learn time management techniques and regain control of your life!
Time
3:45 PM - 5:00 PM
3:45 PM
In certain bankruptcy court jurisdictions, creditors may establish critical vendor status and form an agreement with a bankruptcy debtor, with the blessing of the Bankruptcy Court, to receive payment on pre-petition debt in exchange for doing business with the debtor post-petition. These agreements are known as Critical Vendor Trade Agreements. In this session, we will provide advice on negotiating and receiving the best terms for creditors seeking Critical Vendor status for a post-petition Trade Agreement. We will first define what is a critical vendor and how the bankruptcy courts determine critical vendor status. We will then discuss how creditors can maintain their leverage when negotiating Critical Vendor Trade Agreements. Finally, since the legality of Critical Vendor Trade Agreements varies by jurisdiction, we will discuss whether such agreements will be codified in the Bankruptcy Code in the future, whether the legality of the agreements will continue to vary by jurisdiction, or whether appellate courts and ultimately the U.S. Supreme Court will eventually deem trade agreements unlawful.
Time
3:45 PM - 5:00 PM
3:45 PM
With the coronavirus forcing companies to start thinking more about doing B2B business through e-commerce, there is a need to understand the impact and implementing solutions for tax collection and the collection of exemption certificates and other tax documents, not only to be compliant but to also deliver a good customer experience.
Time
3:45 PM - 5:00 PM
3:45 PM
Join us to explore how to successfully leverage technology to make working from home life easier, whether you're with a large, small or medium size company. We'll review what aspects of credit, collections, claims, payments and cash application procedures have been automated with software and how this is extremely important for successful remote work. We will also discuss examples of companies that successfully transformed in office credit departments to remote thanks to technology and how these companies were able to get approval for their technology project.
Time
3:45 PM - 5:00 PM
3:45 PM
*This is a CLOSED SESSION for CFDD Members only Join this open peer exchange as your most difficult challenges are brought forth and solutions are discussed. Delegates are encouraged to participate by posing questions, adding insights, sharing experiences and proposing solutions. A moderator will help keep the conversation flowing and productive to maximize on the time available.
Time
3:45 PM - 5:00 PM
3:45 PM

Wednesday, 13 October 2021

 
As we witnessed an abrupt shift in U.S. trade policy under the Trump administration, what change can we expect under the Biden administration? We'll explore key issues and possible scenarios that could affect the future of trade for the United States.
Time
8:30 AM - 10:00 AM
8:30 AM
Any company that extends credit can become a secured creditor using the Uniform Commercial Code. We'll explore the elements required to become a secured creditor and review the common objections from customers, sales reps and management.
Time
8:30 AM - 10:00 AM
8:30 AM
Most credit professionals learn how to manage projects by learning as they go. Join two seasoned credit professionals and a professional project manager as they share helpful tips and best practices for managing projects. Find out how they became "accidental project managers," what constitutes a project and why credit professionals need to learn to manage them properly. The session will also present the phases of project management, including points to consider and questions to answer.
Time
8:30 AM - 10:00 AM
8:30 AM
The coronavirus is leaving severe strains on the supply chain, turning a health crisis into a financial crisis. Highlighting the risk is $10 trillion of corporate debt, which is also setting the stage for record defaults to the supply chain. What alternative collection strategies may the credit team consider to manage this extraordinary payment risk? The speaker will discuss: the coronavirus and the economy; global disruption and supply chains; federal government bailout and SBA loans as a source of payment; the shifting allegiance of the insolvent customer-from supplier to lender; self-help remedies; combating customer silence with go-it alone collection strategy vs. joining a supplier pact; the status ofvcourts for collection suits; and the involuntary bankruptcy petition as a collection alternative.
Time
8:30 AM - 10:00 AM
8:30 AM
If your customer will not be forthcoming with their financial information, what do you do? Well, the easiest thing to do is just say no, but that is not always the best way to handle the situation. You may have pressure for sales, or supply contract issues, this makes it hard to just walk away from the sale; however, you do what you have to properly protect the company's AR. This session will review how to make good credit decision when customer credit information is restricted or limited. It will review how to gather information, use tools that are readily available to you, and to make a good quality decision using the 5 C's of credit. This session will also review how to use free tools to research customers, use little known information in reports including D&B, NACM reports, etc., and how to get information out of customers that they would not normally provide a trade creditor. This presentation will utilize instruction, questions and answer and a small group activity to teach and to discover ways to better review a customer to make the best possible credit decisions when customer information is not readily available.
Time
8:30 AM - 10:00 AM
8:30 AM
Put trade credit insurance to work for your company. Find out how to get the most out of your company's accounts receivables and how to use credit insurance to improve cash flow and obtain better financing and lending rates as well as free up reserve capital set aside to protect against customer nonpayment.
Time
10:30 AM - 12:00 PM
10:30 AM
This session takes a deeper dive into project management by looking at some case studies that include lessons learned and typical projects that credit professionals might have to manage.
Time
10:30 AM - 12:00 PM
10:30 AM
In the age of recovering economy-businesses are exploring new ways to ensure adaptability and survive disruptions. As we leap into the next decade, the ever-changing dynamic of market conditions should steer companies to evaluate and analyze their current business and discover adaptive ways to maintain their financial position. Join Bill Weiss as he deep dives into the top 10 trends that can help you ensure business sustainability while giving you a competitive advantage to settle in the next normal. Here are some of this session's key take-aways: learn how the pandemic has transformed collaboration with internal and external stakeholders; understand the impact of digital enablement on operational costs and efficiency; learn how proactive situation analysis and vigilance helps organizations in the long run; identify key risk mitigation strategies and policies that you would want to take in the next normal; and learn new methods to improve the overall business experience post-pandemic.
Time
10:30 AM - 12:00 PM
10:30 AM
There always seems to be more on your plate than you have time to get to each day, and credit managers are always on a quest to win the race against time. Come learn the top productivity hacks that can really make a difference. Master the hard tasks and defeat procrastination, tame your inbox, follow the 80/20 Rule, prioritize and say no and learn the top productivity hacks used by some of the most highly successful people in the world. You can implement these techniques right now to get things done!
Time
10:30 AM - 12:00 PM
10:30 AM
Successful credit-to-cash management starts with three key components: business identity resolution and verification, credit risk assessment, and receivables management. Success is measured by keeping bad debt at a minimum, managing credit risk, optimizing resources and increasing cash flow. Without a foundation of clean, consistent data, efficiency can be a challenge. Automation helps to streamline these processes and has many potential benefits: cost savings; more consistent, faster decisions; more efficient, accurate account management and ultimately, a better customer experience. If you're curious about how to get started, join this informative session where we will learn about: " The importance of standardized customer data - also known as master data - across each step of your credit-to-cash processes " Using online credit applications and scorecards for automated risk assessments " Automating labor-intensive receivables management processes to help enable faster cash conversion and maximize available working capital.
Time
10:30 AM - 12:00 PM
10:30 AM
If your customer will not be forthcoming with their financial information, what do you do? Well, the easiest thing to do is just say no, but that is not always the best way to handle the situation. You may have pressure for sales, or supply contract issues, this makes it hard to just walk away from the sale; however, you do what you have to properly protect the company's AR. This session will review how to make good credit decision when customer credit information is restricted or limited. It will review how to gather information, use tools that are readily available to you, and to make a good quality decision using the 5 C's of credit. This session will also review how to use free tools to research customers, use little known information in reports including D&B, NACM reports, etc., and how to get information out of customers that they would not normally provide a trade creditor. This presentation will utilize instruction, questions and answer and a small group activity to teach and to discover ways to better review a customer to make the best possible credit decisions when customer information is not readily available.
Time
10:30 AM - 12:00 PM
10:30 AM
Can a sales agent or representative for Latin America sue you outside an American court? How easily can you terminate a distributor who is not performing? Will your domestic contract stand? Learn the various risks of selling internationally directly or through sales agents, distributors, subsidiaries, etc. Review your situation, plan accordingly, and avoid a disaster!
Time
2:00 PM - 3:00 PM
2:00 PM
This popular session is back. A construction-oriented attorney and two credit professionals with extensive knowledge of construction credit issues answer critical questions posed by members.
Time
2:00 PM - 3:00 PM
2:00 PM
Are you ready to WOW your customers and impress your boss? Are you ready to conquer fears and overcome challenges? Yes. You. Are. You can learn a lot about customer service from your favorite athletes. They bring their talents to the fields, courts, ice, and gyms. You bring yours to your call centers, sales floors, board rooms, and client meetings. From Olympic medal winners to some special Champions in Life, Kelly will share real-world stories of people who have overcome obstacles and come out with GOLD! You will leave with practical (and doable!) take-aways that will help the people on your teams excel both personally and professionally. Awaken the champion within you! In this interactive, high-energy session, Kelly will teach you how to empower yourself and engage your village. You'll leave eager to take action and revolutionize how you do business. You'll leave with a GOLD medal state of mind, ready to be a CREDIT CHAMPION!
Time
2:00 PM - 3:00 PM
2:00 PM
As we emerge from the COVID-19 pandemic, states will look more closely at their escheatment collections as a way to bring in cash without raising taxes. Unfortunately, this comes at a cost to most businesses as states look to increase enforcement efforts and introduce more one state "compliance reviews" and/or "self-audits." The most widely underreported property type is accounts receivable credit balances, and more specifically, credit balance write-offs. This session will drill down into how companies can make sure they are capturing all A/R property in their escheatment process-and no, that does not mean you have to stop current tolerance policies-they may just need to be modified. Then we will do a deep dive into existing exemptions available to businesses and discuss the differences that you need to be aware of that may or may not allow you to exempt certain balances. Finally, we will also address new state enforcement programs and things companies should consider before agreeing to respond to the invitations-there may be more to them than meets the eye!
Time
2:00 PM - 3:00 PM
2:00 PM
Let's look at ROI! This session addresses the security of electronic payments over mailed checks and statements with a 'Call to Action' as well as payment portal included with statement. In today's environment we are asked to do more and more with less and less resources. Making wise choices with the tools we have are vital to our success.
Time
2:00 PM - 3:00 PM
2:00 PM
The path to building a work culture that fosters both trust and autonomy is often checkered with misconceptions and disbelief. This session will outline and reaffirm the path to achieving a work environment where employees are both encouraged and supported in their decision making. Employee autonomy promotes increased productivity, task ownership, and leadership within your organization. After completing this session managers and employees will be able to start building a culture of trust with the awareness of common mistakes and pitfalls.
Time
2:00 PM - 3:00 PM
2:00 PM
Your customer is not paying. He is far away in Mexico. Is there a proven strategy and distinct approach to collect in this region and avoid an uncollectible? Yes. Through actual case studies you will learn the best practices and key techniques to improve your position and collect. Be smart, avoid mistakes that can cost you, and improve collections!
Time
3:30 PM - 4:30 PM
3:30 PM
This popular session is back. A construction-oriented attorney and two credit professionals with extensive knowledge of construction credit issues answer critical questions posed by members.
Time
3:30 PM - 4:30 PM
3:30 PM
Are you ready to WOW your customers and impress your boss? Are you ready to conquer fears and overcome challenges? Yes. You. Are. You can learn a lot about customer service from your favorite athletes. They bring their talents to the fields, courts, ice, and gyms. You bring yours to your call centers, sales floors, board rooms, and client meetings. From Olympic medal winners to some special Champions in Life, Kelly will share real-world stories of people who have overcome obstacles and come out with GOLD! You will leave with practical (and doable!) take-aways that will help the people on your teams excel both personally and professionally. Awaken the champion within you! In this interactive, high-energy session, Kelly will teach you how to empower yourself and engage your village. You'll leave eager to take action and revolutionize how you do business. You'll leave with a GOLD medal state of mind, ready to be a CREDIT CHAMPION!
Time
3:30 PM - 4:30 PM
3:30 PM
Accounts payable (AP) platforms have experienced incredible growth. With more companies of all sizes adopting and implementing new AP technologies, it's important that accounts receivable (AR) departments are equipped to handle the new challenges these changes create. This session will focus on trends impacting the full order-to-cash process and specifically: the push and pull relationship between AP and AR, the need for automated, flexible processes to meet the needs of the next generation of AP departments, how to ensure AR builds a digital relationship with the customer throughout the Order-to-Cash process, and finally, how companies addressed the challenges they faced.
Time
3:30 PM - 4:30 PM
3:30 PM
The path to building a work culture that fosters both trust and autonomy is often checkered with misconceptions and disbelief. This session will outline and reaffirm the path to achieving a work environment where employees are both encouraged and supported in their decision making. Employee autonomy promotes increased productivity, task ownership, and leadership within your organization. After completing this session managers and employees will be able to start building a culture of trust with the awareness of common mistakes and pitfalls.
Time
3:30 PM - 4:30 PM
3:30 PM