Session Pre Registration for 2022 Credit Congress

Session Pre Registration for 2022 Credit Congress
We realize it is frustrating and uncomfortable to attend a session that is over-crowded or offers standing room only. Please help us by pre-registering for the sessions you plan to attend so we may provide adequate seating. Simply select the sessions that you plan to attend. For each session time please pick only ONE session. Please note: You are not committed to attending the sessions you choose, should you wish to go to another session at the conference instead. Please be aware that your selections are for NACMs planning purposes only. Your session choices will not be accessible to reference later nor provided as a personal agenda at the conference. We appreciate your time in supplying this information.
When
6/5/2022 - 6/8/2022
Where
USA

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Sunday, 05 June 2022

 
NACM's certification program has helped define and establish professional standards in this demanding and rapidly changing field, and fosters recognition of those individuals who possess special expertise. You will join a select group of individuals who have made the commitment to excellence in credit management, career advancement and ongoing pursuit of knowledge. Learn how to get started on the path toward earning your CBA, CBF, CCE or CCRA.
Time
1:30 PM - 3:00 PM
1:30 PM
Take the first step to maximize your Credit Congress attendance. Join other first-time conference attendees, as well as conference veterans, as the Credit Congress journey begins.
Time
3:00 PM - 3:45 PM
3:00 PM

Monday, 06 June 2022

 
Being half way through 2022, where is the economy headed? Are things getting better, worse or about the same? Join this discussion on the important questions surrounding the recession, job market, inflation, interest rates and more. What are the challenges you will likely face, and how can you prepare for them?
Time
2:00 PM - 3:15 PM
2:00 PM
Whether in your career or in life, mentoring relationships are so important for continued growth and development. Both parties in the mentoring relationship benefit from this engagement! Teaching others is the best way to GIVE BACK and to continue your own development, both personally and professionally. Mentors become more proficient as leaders and communicators as they guide and support rising talent. Mentees benefit from having someone with more experience guide them, share their advice and serve as a sounding board. In this session, learn about the roles of the mentor and mentee, potential benefits and the many reasons why being part of a mentoring relationship is so important and rewarding.
Time
2:00 PM - 3:15 PM
2:00 PM
Job information is the critical first step in managing the mechanic's lien process. However, staff who do not fully understand its importance are often the ones to gather job information. The information must be accurate and timely, and include key contact information. Perhaps one of the most critical elements is to correctly identify the property owner. During this session, attendees will come away with tips on how to communicate the critical nature of job information with internal stakeholders, along with tips on how to gather the information. Attendees also will learn best practices for verifying who the property owner is.
Time
2:00 PM - 3:15 PM
2:00 PM
As the adverse effects of COVID-19 on the economy recede, this session focuses on where bankruptcy and restructuring are heading in 2022 and beyond, and the impact on credit professionals. The speakers will focus on the following issues: where the bankruptcy cases are; macroeconomic factors that kept Chapter 11 filings down in 2021; recent and upcoming policy changes that threaten to drive a resurgence in Chapter 11 filings and industries most likely to be affected by bankruptcy and restructuring in the post-pandemic era; trends speeding up bankruptcy cases (prepackaged or pre-negotiated plans, sale cases and frequency of structured dismissals of failed Chapter 11 cases) and the controversy surrounding third-party releases; changes in bankruptcy court practice and committee formation; small business bankruptcy trends; upcoming surge in preference litigation; and frequency of alternative insolvency proceedings.
Time
2:00 PM - 3:15 PM
2:00 PM
Why do customers buy things and not pay for them on time? That is a question that has perplexed credit people for thousands of years. But there are some physical and psychological reasons that a customer might not pay. This session will explore the reasons, how you identify them and how to overcome these objections to pay. We will evaluate real-life scenarios on past-due customers and then as a group consider what can be done to get the customer to pay as agreed.
Time
2:00 PM - 3:15 PM
2:00 PM
Participants will gain insights into the basics of merchant processing and card acceptance, including PCI compliance; how to protect card data; merchant application underwriting and risk requirements; and how to read a merchant statement. The speaker also will explain what a virtual terminal and posted payment page are. Learn too about the basics of pricing and the impact of key-entering card data for business-to-business and card-not-present transactions.
Time
2:00 PM - 3:15 PM
2:00 PM
Your commentary and perspectives will enhance this interactive discussion on global customs, cultures and local factors that influence business strategies and potential credit risks. Credit professionals will share information and experiences, leading to a discussion about specific countries and regions. Get macro- and micro-level viewpoints from colleagues who have faced business challenges in these locations and regions as they successfully navigate their companies to achieve their strategic initiatives, profitably.
Time
3:45 PM - 5:00 PM
3:45 PM
News of cyber-attacks and ransomware demands that impact businesses are, unfortunately, all too common. Dealing with the fallout of working for a business that was impacted by a cyber-attack has brought a completely different perspective to risk management. This event created a key-learning opportunity that resulted from being forced into a manual operating system during the time it took to restore access to data servers, files and computer software applications. This program is designed to share knowledge, insight and first-hand experience that could be exceptionally valuable, especially if the same thing happens to you!
Time
3:45 PM - 5:00 PM
3:45 PM
Job information is the critical first step in managing the mechanic's lien process. However, staff who do not fully understand its importance are often the ones to gather job information. The information must be accurate and timely, and include key contact information. Perhaps one of the most critical elements is to correctly identify the property owner. During this session, attendees will come away with tips on how to communicate with internal stakeholders the critical nature of job information, along with tips on how to gather the information. Attendees also will learn best practices for verifying who the property owner is.
Time
3:45 PM - 5:00 PM
3:45 PM
The NTCR and NACM share a common vision: empower credit professionals with information and tools that lead them to success in their credit decisioning and credit management roles. By leveraging data contributed by members for members, the NTCR brings fresh, targeted, relevant data to users of each report. NTCR tools help drive efficiency and support credit success: We will take a stroll through the newly re-designed website and discuss how to use Insight2 and Insight3 reports in your decision-making process. We will discover different ways to use the Portfolio Risk Analysis to your advantage and how to target low- and high-risk customers. Join us to hear why we are one of your best trusted partners!
Time
3:45 PM - 5:00 PM
3:45 PM
Why do customers buy things and not pay for them on time? That is a question that has perplexed credit people for thousands of years. But there are some physical and psychological reasons that a customer might not pay. This session will explore the reasons, how you identify them and how to overcome these objections to pay. We will evaluate multiple real-life scenarios on past-due customers and then as a group consider what can be done to get the customer to pay as agreed.
Time
3:45 PM - 5:00 PM
3:45 PM
The Great Resignation has led to thousands of people leaving the workforce on top of record numbers of retiring baby boomers. How can you retain your current team? What steps do you need to follow to secure future leadership, especially credit leaders, at your company? This session will provide tangible takeaways and ideas for you to take back to your company as you look toward the future of your credit department and credit leadership role.
Time
3:45 PM - 5:00 PM
3:45 PM

Tuesday, 07 June 2022

 
Unfortunately, the words bottlenecks, supply-chain disruption and shipping containers have become part of our daily lexicon. As credit professionals, what can we do to assess and predict how to best help our companies as we move forward in this unstable environment? As we move out of the pandemic, how do we change our predictive default modeling? How do we factor in permanent changes to the supply chain into credit risk management? How do we protect ourselves against higher interest rates or higher inflation? Attend this session and find out.
Time
9:00 AM - 10:30 AM
9:00 AM
If you want to improve your credit procedures or learn how to set these policies up, then this session is for you. Attend and learn about the importance of standardization, what to include in your written procedure guides and on-boarding and cross-training documents. These tried-and-true methods have gained results and helped build more efficient credit departments.
Time
9:00 AM - 10:30 AM
9:00 AM
Public construction is unique in that receivables are secured by a payment posted by the general contractor. Knowing who the general contractor is, what bonding company the general contractor has hired, what you have to do and when you have to do it to claim against the payment is paramount. During this session, attendees will learn about the unique nature of public construction and what the difference is between The Miller Act, The Little Miller Act and Public Private Partnerships to ensure their receivables are secure.
Time
9:00 AM - 10:30 AM
9:00 AM
Learn about basic rules for surcharging card transactions; the difference between surcharging, service fees and convenience fees; and the type of cards that can be charged and card brand rules.
Time
9:00 AM - 10:30 AM
9:00 AM
The Small Business Reorganization Act of 2019 created a legal framework within Chapter 11, referred to as Subchapter V. Learn which areas are of importance to unsecured creditors. What key issues should unsecured creditors monitor in the early phase of a Subchapter V case? Should they continue shipping and doing business with the debtor? What steps can they take to ensure post-petition invoices are paid? Presenters will then discuss the documents, information and communications required to monitor a Subchapter V case closely. Lastly, they will discuss key issues when evaluating a Subchapter V plan and deciding whether to vote against the plan as well as the benefits of non-consensual plans. Will Subchapter V meet your expectations for a cost-effective and streamlined process? Or does Subchapter V achieve those goals at the expense of creditors rights?
Time
9:00 AM - 10:30 AM
9:00 AM
Leadership is not a rare talent that only a few lucky folks possess; it is a learnable skill. Anyone can become an exceptional leader with the right tools. What does leadership actually mean? It is not about being in charge, but taking care of those in your charge. Participants will learn the best leadership skills to use to motivate their teams and inspire action as well as examine the mental, emotional and physical qualities essential to building a great credit team.
Time
9:00 AM - 10:30 AM
9:00 AM
Part 1 of 2 Trade receivables are frequently the largest liquid asset on a company balance sheet. Tasked with turning the receivables into cash, credit departments are faced with multiple risk factors that can adversely affect the accuracy of cash forecasting. The first part of this two-part session will include a panel of risk mitigation experts to address the tools available and the effectiveness of each as we discuss common reason for payment delays. Part 2 will incorporate these solutions into a cash-receipts forecast model.
Time
2:00 PM - 3:15 PM
2:00 PM
Written or spoken words continuously propel us through life. They lift us up, drag us down, wound us deeply or heal our hearts. Words have the power to destroy confidences, build life-long alliances or start wars. Words can make or break us, both as individuals and as a society. What have you been saying lately? The words you speak or write can have a profound effect on the people they reach. Learn how to choose words that will build people up and inspire vision, strength and influence. Join us for fun and interactive group exercises-practicing and perfecting the use of positive vs. negative words. Attendees will take away tips for communicating in a kinder and professional manner during their in-person, online or electronic communications.
Time
2:00 PM - 3:15 PM
2:00 PM
Builders Risk Insurance and Installation Floater Insurance are two forms of insurance that may cause confusion for some construction credit professionals. During this session, attendees will learn about these forms of insurance and how their companies could use them to their advantage on construction projects.
Time
2:00 PM - 3:15 PM
2:00 PM
Small businesses are essential to the American economy. Over 99% of paid-employee firms in the U.S. are small businesses that employ almost half of all American workers and account for about 44% of GDP. Also, considering thousands of small businesses are created every month, it's easy to get behind or miss what's trending. Please join us for an engaging conversation on current economic conditions and issues for small businesses; lending activity by region and industry; and delinquency and default trends/projections.
Time
2:00 PM - 3:15 PM
2:00 PM
More and more credit professionals are being called on to make presentations on the state of their credit departments. Many of these presentations are made online via Zoom, Microsoft Teams or some other platform. What is the proper way to conduct oneself in these presentations? How do you keep your audience from falling asleep? What is the best way to conduct a presentation when time is limited? This session will include lecture, role play and group activities to answer these questions to learn how best to give on-line presentations.
Time
2:00 PM - 3:15 PM
2:00 PM
If you're responsible for analyzing financial statements or just need a better understanding of what they mean, this information is for you. This session will help you learn to analyze financial statements, along with ratios analysis and interpretation. We'll discuss ways to maneuver around the financial statements to find important information and how to analyze the balance sheet, income statement and statement of cash flows. A discussion of ratios will be included-not only how to calculate them, but more importantly what they mean and how that will ultimately help you make that sound decision based on what you have in front of you.
Time
2:00 PM - 3:15 PM
2:00 PM
Part 2 of 2 Part 2 of this session provides examples of how to incorporate risk mitigation tools into cash-receipts forecasting. Presenters will look at various techniques to accelerate payment, track historical collection rates and build a buffer for abnormalities to increase the accuracy of both long-term and short-term forecasting. Hear from credit professionals who have built successful models using basic formats in Excel to commercial forecasting software.
Time
3:45 PM - 5:00 PM
3:45 PM
This session is sure to become interactive as the presenter delves into the nuances of managership, leadership, partnerships, mentorship and comradeships critical in today's business credit climate. With so many people today relying on social media, it is important to refine soft skills. This session will provide tools to effectively communicate with all generations and levels of corporate hierarchy to mitigate potential conflicts, while maximizing communication strategies and self-branding.
Time
3:45 PM - 5:00 PM
3:45 PM
When your customer files for bankruptcy, it is unsettling to say the least. During this session, attendees will learn about secured status: whether a creditor can file its mechanic's lien after the bankruptcy filing; filling proofs of claims as a secured or unsecured creditor; and when to lift the stay to repossess secured or leased collateral. Discussion also will include the normal course of business relationship with the debtor: when to accept or reject the contract and obtaining critical vendor status. Lastly, the presenter will explain the plan confirmation process: determining whether to join the Committee of Unsecured Creditor; providing input on the plan of reorganization language; how to review monthly operating reports; and when to object or accept the Plan of Reorganization.
Time
3:45 PM - 5:00 PM
3:45 PM
As companies face labor shortages, maybe now is the time to look at how technology can help companies bridge the gap with automation. This session, led by a seasoned credit manager who has undertaken many technology projects, will discuss the end-to-end process of bringing technology into a company. She's been through it all and can share best practices! Discussion will include project and product identification, ROI, internal project approval and much more. Join the discussion and learn from an independent voice about the process and the different types of automation tools.
Time
3:45 PM - 5:00 PM
3:45 PM
As electronic B2B transactions become increasingly prevalent, credit departments must be aware of the risks created by moving from paper credit applications, contracts, and other documents to electronic equivalents. In particular, two crucial areas-electronic signatures and online presentation and acceptance of terms and conditions-can create problems that lead to litigation in the event of a dispute between the parties. Presenters will focus on the requirements for a valid and enforceable electronic signature and contract; the unique risks posed by electronic credit applications, contracts and other transactions; state and federal laws governing electronic signatures and transactions; recent court cases addressing electronic signatures, contract formation and enforceability; and the tools and strategies necessary to help mitigate these risks.
Time
3:45 PM - 5:00 PM
3:45 PM
The Great Resignation has led to thousands of people leaving the workforce on top of record numbers of retiring baby boomers. How can you retain your current team? What steps do you need to follow to secure future leadership, especially credit leaders, at your company? This session will provide tangible takeaways and ideas for you to take back to your company as you look toward the future of your credit department and credit leadership role.
Time
3:45 PM - 5:00 PM
3:45 PM

Wednesday, 08 June 2022

 
According to BOMA magazine, more than 80% of companies conduct formal background checks on their full-time employees, but fewer than 20% screen their vendors, suppliers or subcontractors. Organizations should not ignore this gap in due diligence and compliance management. Exposure to financial and reputational losses is increasing, and know your supplier programs are fast becoming one of the top-risk-management objectives for companies today. With its investigative skills, the credit team is a natural choice to monitor the backgrounds and stability of vendors. Vendor vetting is one more way that commercial credit departments can bring value to their companies. Learn about the importance of vendor vetting along with tips for vetting resources.
Time
8:30 AM - 10:00 AM
8:30 AM
Join this session with an interactive speed-dating format to discuss topics that will help you unlock the keys to your leadership superpower. You will have the opportunity to select four out of six topics that provide valuable information for your continued leadership development. The 15-minute speed rounds will include an activity and/or discussion around the following six themes and books: o Delegating, Growing Influence, Ron Price and Stacy Ennis o Building Servant Leader Culture, The Servant Leader and The Culture, James C Hunter o Procrastination, Eat That Frog, Brian Tracy o Self-Care, Enough Already, Lindsey Weigle o Accountability, Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments and Bad Behavior, Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler and David Maxfield o Emotional Intelligence, Dare to Lead, Brene Brown
Time
8:30 AM - 10:00 AM
8:30 AM
If you are supplying materials, services or labor on federal government projects, this session is a must attend. The discussion will go beyond the basics of perfection and payment of Miller Act Bond Claims and include best practices for information gathering in the digital age, issues with certain widely used claim forms, claim perfection requirements, common mistakes to avoid, lesser-known provisions of the Miller Act and a review of the latest Miller Act case law.
Time
8:30 AM - 10:00 AM
8:30 AM
Learn to leverage machine learning in a regulatory compliance framework to promote growth without additional risk exposure. The session's speaker will present challenges in implementation and model governance to stabilize adverse action code generation and enable efficiencies. He will explore efficiencies and growth through inclusion of non-traditional data sets. How machine learning is applied in credit decisions will be addressed as well as regulatory concerns in performance, stability and fair lending, and growing underserved penetration while maintaining profitability.
Time
8:30 AM - 10:00 AM
8:30 AM
Because supply-chain issues are predicted to persist well into 2022, credit professionals must know how to communicate effectively with their customers about issues related to company supply chains. Attendees will come away with common-sense and legal strategies for managing supply-chain issues.
Time
8:30 AM - 10:00 AM
8:30 AM
In times of major turbulence and disruption, it is more important than ever to improve your decision-making skills. The best decisions are those that offer the highest probability of achieving your goals while also reflecting your core values. The uncertainty and stress of a crisis, however, can magnify the mental illusions that sabotage your ability to think clearly and make decisions that perform well. In this interactive program, former psychological illusionist, Steve Haffner, provides insights and strategies to elevate decision performance. Attendees learn to recognize and outsmart their self-illusions-the mental shortcuts, cognitive biases and impulsive negativity that disruption amplifies-and apply the strategies to their own thinking, judgment and decision-making processes.
Time
8:30 AM - 10:00 AM
8:30 AM
More and more companies demand that their customers and suppliers work with blockchain technology, leaving credit professionals struggling to understand exactly what blockchain is. This session will arm credit professionals with knowledge about what blockchain means for mainstream businesses and the credit department. Attend this session to gain a basic understanding of blockchain and how distributed ledger technologies can increase efficiency and solve business problems associated with operational road blocks, processing times, data privacy, repetitive tasks, security and general information sharing.
Time
10:30 AM - 12:00 PM
10:30 AM
This informative best-practices session focuses on cultivating a successful relationship between credit and sales departments. Presenters will engage in a detailed discussion about how this relationship plays a critical role in the overall success of your business. Key strategic discussion points include evaluating and formulating efficiencies to communicating and collaborating with your sales team to achieve the greatest success from this Dynamic Duo.
Time
10:30 AM - 12:00 PM
10:30 AM
Beginning in 1980, the U.S. Department of Transportation issued regulations to increase the participation of minority and disadvantaged business enterprises (DBE) in federally funded construction contracts. To become certified as a DBE, a company must be owned and controlled by socially and economically disadvantaged individuals. Recipients of DOT construction grants, such as SEPTA, must establish a DBE program that sets goals for the percentage of a project's work that should be awarded to DBEs. Due to the massive influx of capital for federal and state infrastructure projects, this presentation will focus on understanding what DBEs are, how to deal with DBEs and possible pitfalls in securing payment for materials and labor supplied on DBE run projects.
Time
10:30 AM - 12:00 PM
10:30 AM
The leadership trait that most directly contributes to success is trust, yet trust in institutions and organizations is at an all-time low. The causes of low trust often originate as illusions produced by the human brain. These mental distortions, shortcuts and cognitive biases can serve as enormous barriers to trust. This compelling and entertaining program illustrates how magicians leverage trust and how to use similar methods to increase customer and employee trust. The speaker will share strategies for overcoming subconscious distrust that keeps us from getting the most out of our professional and personal relationships.
Time
10:30 AM - 12:00 PM
10:30 AM
Use of the 5 Cs of Credit (character, conditions, capital, capacity and collateral) is one of the oldest and most well-known methods for determining creditworthiness. But times have changed! In today's world, the gathering of, and access to, data has changed. This program explores using the 5 Cs in today's working environment of remote employees, new datasets (such as ESG and fraud risk), instant credit decisions and automated AR processes. Learn how to modernize this traditional formula to improve your company's credit-to-cash processes.
Time
10:30 AM - 12:00 PM
10:30 AM
Dashboards are an essential tool credit managers use to process large amounts of data, communicate with their teams or create data visualization. Creating a dashboard that gathers critical information helps identify organizational improvement areas and gaps within the entire order-to-cash flow. These dashboards help communicate with external and internal stakeholders to remove silos and barriers. This discussion will cover tips on how to build an efficient dashboard; dashboard features and functionalities; common KPIs; best practices for communicating with the upper management; and use cases from credit experts.
Time
10:30 AM - 12:00 PM
10:30 AM
The pandemic has changed the way the world does business. Travel restrictions have made communicating with global customers more challenging-often limiting communication to virtual conversations online or via emails. In this session, you will learn about virtual meeting etiquette and specific protocols for communicating with customers and clients in different countries. This interactive session is designed to raise awareness and provide tips for more effective video calls and meetings, emails and strategies for follow up.
Time
2:00 PM - 3:00 PM
2:00 PM
This session will provide you with Excel tips and tricks for the reports you use every day. Learn about the shortcut keys that make it easier to perform functions such as vlookups, macros, pivot tables and conditional formatting.
Time
2:00 PM - 3:00 PM
2:00 PM
Attend this session and become a part of the discussion as panelists address credit- and finance-related building and construction issues and challenges. They will share their solutions and resources, while soliciting input and feedback from session participants, who are encouraged to ask questions, add insights, share experiences and propose solutions.
Time
2:00 PM - 3:00 PM
2:00 PM
Working capital is influenced mainly by receivables (DSO), payables (DPO) and inventory (DIO). Each area has unique requirements to operate efficiently and effectively, but one system alone cannot deliver the functionality required to optimize cash flow and working capital. However, each area often operates in a silo. How can you maintain your operational effectiveness, while contributing to the greater good of the entire company? Systems that share information in a financial ecosystem provide the best of both worlds. Learn how specialized systems can work together and the benefits of interconnecting your financial ecosystem.
Time
2:00 PM - 3:00 PM
2:00 PM
Many companies are familiar with escheatment laws and the complications associated with tracking credits and determining what is and what is not reportable. Many questions arise around whether customer terms and conditions or contracts help circumvent reporting responsibilities. However, language can run the risk of creating private escheat. Learn about private escheat, how it applies to unclaimed property, anti-limitations application and general state unclaimed property updates.
Time
2:00 PM - 3:00 PM
2:00 PM
Businesses today are looking for more ways to generate revenue, including through B2B eCommerce platforms. This session will review the questions credit professionals should ask and what they should consider when implementing new business platforms. What are the basic models, what value do they provide and how can they impact your working capital, cash flow forecasting and counterparty risk? Is your sales looking to sell through third-party platforms? Do key customers want your organization to use a new procure to pay platform or portal? Attend to learn more.
Time
2:00 PM - 3:00 PM
2:00 PM
Over the last three administrations, we have witnessed abrupt shifts in U.S. trade policy. What changes should we expect under the Biden administration? This session will explore key issues and possible scenarios that could affect the future of trade for the United States.
Time
3:30 PM - 4:30 PM
3:30 PM
This session will provide you with Excel tips and tricks for the reports you use every day. Learn about the shortcut keys that make it easier to perform functions such as vlookups, macros, pivot tables and conditional formatting.
Time
3:30 PM - 4:30 PM
3:30 PM
Attend this session and become a part of the discussion as panelists address credit- and finance-related building and construction issues and challenges. They will share their solutions and resources, while soliciting input and feedback from session participants, who are encouraged to ask questions, add insights, share experiences and propose solutions.
Time
3:30 PM - 4:30 PM
3:30 PM
Creditworthiness is difficult enough to gauge during times of economic stability. In today's environment, trade patterns are shifting. As these patterns change, so does creditworthiness across geographies, sectors and individual businesses. It now requires more information to assess the risk of doing business with another company. These changes are forcing credit risk experts to adapt to a new environment where the traditional approach to analysis is not enough. This session explores how global specialty data, scores and integrated risk assessment models can help you assess and review companies more effectively, improve the quality of your risk assessments and spot risk more quickly. In this session you will learn how to use specialty data to compare and benchmark companies across industries and borders; examine new sources of risks, i.e., cyber incidents, political risks or environmental risks; monitor companies for change and automatically trigger reviews; interpret data quickly using integrated risk assessment models for faster and more accurate risk assessment; and adapt to the new credit risk environment with an integrated approach to risk assessment.
Time
3:30 PM - 4:30 PM
3:30 PM
The pandemic has changed the way the world does business. Travel restrictions have made communicating with global customers more challenging-often limiting communication to virtual conversations online or via emails. In this session, you will learn about virtual meeting etiquette and specific protocols for communicating with customers and clients in different countries. This interactive session is designed to raise awareness and provide tips for more effective video calls and meetings, emails and strategies for follow up.
Time
3:30 PM - 4:30 PM
3:30 PM
In many cases, the best workers do not make the best managers, but how can you know that before you promote them? Every organization should have a promotion policy in place, and all leaders in the organization should be thoroughly trained so that the criterion in each area is the same throughout the organization. During this session, you will learn different methods in which employees can be promoted and how promotions are different in different settings. We will discuss the attributes to look for in someone who you are considering promoting and some characteristics that might make you rethink that decision. Other areas for discussion include what makes up a strong promotion policy, how managers can help prepare their people for promotions and giving a promotion with no increase in compensation.
Time
3:30 PM - 4:30 PM
3:30 PM