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Picture of the productHow to Manage Conflict in the Organization
From the Publishers Website:

Gain control of tough conflict situations and transform them into a productive force in your organization. How to Manage Conflict in the Organization equips you with the strategies, tactics and insights you need to gain control of tough conflict situations.

Youˆll discover how to spot potential interpersonal conflicts-and defuse them before they flare up. Youˆll understand how, when, where and why to apply the five favored conflict-resolution approaches, and youˆll develop the insight and intuition you need to make them work.

This course will give you the skills to transform conflict into a positive, productive force by applying the proven techniques of principled negotiation.

Course Objective: Learn to identify potential conflicts and apply five conflict resolution strategies to defuse them.

Selected Learning Objectives

- Transform conflict into a positive, productive force

- Respond to on-the-job conflicts quickly and effectively

- Resolve conflicts positively using proven principled negotiation techniques.

- Understand the differences between structural (organizational) and interpersonal conflict

- Separate people from issues and focus on interests, not positions

- Get beyond immediate tensions and disagreements to the root causes of any interpersonal conflict

- Apply five surefire conflict-resolution approaches: avoiding, accommodating, compromising, forcing, and collaborating

- Adopt best practices for implementing alternative dispute resolution techniques

- Develop strategies for dealing with conflict resolution in electronic communication

- Follow guidelines for when to consult with HR about a conflict-resolution situation

This course requires successful completion of a test. All self-study courses must be completed within 12 months after receipt of materials. Self-study courses may be returned within 30 days of receipt provided that they have been unused and are in mint condition. This self-study course is copyrighted by the American Management Association.

Valued at two Continuing Education Units (CEUs). Valid for CCE Recertification.

Regular price: 175.00
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Picture of the productLeadership Skills for Managers
From the Publishers Website:

Today's leaders face many challenges in achieving their goals. Rapid changes in technology, a more diverse workforce, changes in government regulations, worldwide competition, and the growing complexity of things in general have increased our awareness of the need for more effective leaders. Developing leaders requires having an understanding of the knowledge and skills required for effective leaders.

Leadership Skills for Managers focuses on five leadership skill sets necessary to ensure individual and organization performance: providing direction, leading by example, enabling others, sharing power, and seeking a better way. In addition to the leadership skill sets, the course examines the attitudes and mindsets of effective leaders. In the final analysis, the evidence of leadership is in the performance of the people and the organizations that follow the leader. When they perform well, the leader is a success. When they don't perform well, leadership changes are almost always forthcoming.

This course provides the background, real-world examples, practical applications, and numerous exercises to help prepare aspiring leaders. The lessons learned in this course can be applied to any leadership level in an organization and in any type of organization.

Course Objective: Build concepts and skills to lead your workforce to superior performance.

Selected Learning Objectives:

- Make the change from manager to leader.

- Provide direction.

- Enable others to achieve and succeed.

- Develop a vision and create alignment.

- Grow and develop new leaders.

- Appraise leadership performance.

- Use Continuous Improvement.

This course requires successful completion of a test. All self-study courses must be completed within 12 months after receipt of materials. Self-study courses may be returned within 30 days of receipt provided that they have been unused and are in mint condition. This self-study course is copyrighted by the American Management Association.

Valued at two Continuing Education Units (CEUs). Valid for CCE Recertification.

Regular price: 175.00
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Picture of the productPerformance Management
From the Publishers Website:

Organizational success depends on the continuous improvement of staff performance at all levels. People constitute the real competitive advantage in business and industries of all types. Enhancing the performance of your people and ultimately your organization depends on the continuous improvement of staff at all levels. An effective Performance Management system is essential to help employees perform at their best and align their contributions with the goals, values, and initiatives of the organization.

Performance Management presents managers and supervisors with a clear model they can follow to plan, monitor, analyze, and maintain a satisfying process of performance improvement for their staff. Designed for readers to apply what they are learning to their current job responsibilities, this course offers exercises and assessments to determine your readiness to implement performance management. It also illustrates strategies for developing the crucial communication skills of coaching, problem solving, and giving feedback while teaching methods for linking organization and personal goals.

By demystifying the role of performance management techniques, Performance Management provides the knowledge and tools to design and implement a workable system that benefits the organization and inspires employees to manage their own performance.

Course Objective: Gain the skills to plan, monitor, analyze, and maintain a performance management process.

Selected Learning Objectives

- Identify and remedy performance gaps

- Document performance with charts, graphs, reports

- Evaluate performance with BARS (Behaviorally Anchored Rating Scales

- Implement S.M.A.R.T. guidelines (specific, measurable, accountable, realistic, time frame)

- Establish non-monetary rewards through alignment, complement base pay, and other means

- Use training and development tools, such as self-study, seminars, in-house training, books, video, simulation, job rotation, and online training

This course requires successful completion of a test. All self-study courses must be completed within 12 months after receipt of materials. Self-study courses may be returned within 30 days of receipt provided that they have been unused and are in mint condition. This self-study course is copyrighted by the American Management Association.

Valued at two Continuing Education Units (CEUs). Valid for CCE Recertification.

Regular price: 175.00
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