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Picture of the productBest Practice Workplace Negotiations
From the Publishers Website:

Course Overview: The ability to negotiate is an important element of success for every leader, manager, supervisor, project manager, and employee as they deal with customers, suppliers, and one another. Negotiation is often the key to settling disputes, resolving conflict, allocating scarce resources, and making tough decisions. And in today's workplace, where employee empowerment and team-based work are increasingly important, there are many more occasions in which informal negotiations are necessary in order to get things done.

Best Practice Workplace Negotiations offers a systematic approach to developing negotiating skills. It serves as an introduction to current best practices in negotiation that can be applied across a broad range of business situations. This up-to-the-minute course covers win-win vs. win-lose negotiations; the BATNA concept (best alternative to a negotiated agreement-what every negotiator should have in his mind before entering into any negotiation); walk-away price, or reserve point; negotiation as a logical set of process steps-preparation, initial moves, application of tactics, and post-deal evaluation; and the power of persuasive communication in negotiations.

Throughout the course, assessments, exercises, Think About It sections, and negotiating tips offer students opportunities for practice, feedback, and practical application.

Course Objective: Develop skills to influence the outcome of negotiations using pre-negotiation planning and conversational techniques.

Selected Learning Objectives

- Sway an opponent with persuasion techniques

- Identify an opponent's real but often hidden needs

- Use tools like "alternatives" and timing tactics to strengthen your case

- Deal with power imbalances before and during a negotiation

- Communicate a position clearly and precisely

- Plan a realistic course of action based on sound preparation and an objective appraisal of resources

This course requires successful completion of a test. All self-study courses must be completed within 12 months after receipt of materials. Self-study courses may be returned within 30 days of receipt provided that they have been unused and are in mint condition. This self-study course is copyrighted by the American Management Association.

Valued at two Continuing Education Units (CEUs). Valid for CCE Recertification.

Regular price: 175.00
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Picture of the productFair, Square and Legal
From the Publishers Website:

Documentation, compliance and prevention methods for every business-related action that can raise legal liability. Do you know what to do to protect your business, your employees, and yourself from legal liability? Can you defend your actions- or those of your employees - if you do end up in court?

Staying out of trouble is a matter of being prepared. And that's exactly what you'll learn in Fair, Square, and Legal - clear, unambiguous, step-by-step methods of documentation, compliance, and prevention for every business-related action that can raise legal liability.

Written by a manager for managers, the course translates complex legal concepts and precedents into a set of easy-to-learn guidelines for managing people. It gives you a systematic knowledge of the ways the laws governing equal opportunity and employee rights protect not only your employees, but you, the manager, as well. You'll see that understanding and adhering to employment law is simply good business.

Course Objective: Understand key aspects of employment law to manage safely and avoid legal liability.

Selected Learning Objectives

- Identify potential employment law violations before they happen

- Investigate a harassment complaint

- Write safe job advertisements and job descriptions

- Conduct safe hiring interviews and performance appraisals

- Determine what constitutes "reasonable accommodation" for an employee with a disability

- Recognize a "hostile work environment" and develop an effective sexual harassment policy

- Take court-approved progressive disciplinary action prior to dismissing an employee

- Identify the issues regarding e-mail privacy and Internet activities

- Learn guidelines for protection of employees called into military service

- Learn how to manage the aftermath of a terrorist attack

This course requires successful completion of a test. All self-study courses must be completed within 12 months after receipt of materials. Self-study courses may be returned within 30 days of receipt provided that they have been unused and are in mint condition. This self-study course is copyrighted by the American Management Association.

Valued at two Continuing Education Units (CEUs). Valid for CCE Recertification.

Regular price: 175.00
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Picture of the productLeadership Skills for Managers
From the Publishers Website:

Today's leaders face many challenges in achieving their goals. Rapid changes in technology, a more diverse workforce, changes in government regulations, worldwide competition, and the growing complexity of things in general have increased our awareness of the need for more effective leaders. Developing leaders requires having an understanding of the knowledge and skills required for effective leaders.

Leadership Skills for Managers focuses on five leadership skill sets necessary to ensure individual and organization performance: providing direction, leading by example, enabling others, sharing power, and seeking a better way. In addition to the leadership skill sets, the course examines the attitudes and mindsets of effective leaders. In the final analysis, the evidence of leadership is in the performance of the people and the organizations that follow the leader. When they perform well, the leader is a success. When they don't perform well, leadership changes are almost always forthcoming.

This course provides the background, real-world examples, practical applications, and numerous exercises to help prepare aspiring leaders. The lessons learned in this course can be applied to any leadership level in an organization and in any type of organization.

Course Objective: Build concepts and skills to lead your workforce to superior performance.

Selected Learning Objectives:

- Make the change from manager to leader.

- Provide direction.

- Enable others to achieve and succeed.

- Develop a vision and create alignment.

- Grow and develop new leaders.

- Appraise leadership performance.

- Use Continuous Improvement.

This course requires successful completion of a test. All self-study courses must be completed within 12 months after receipt of materials. Self-study courses may be returned within 30 days of receipt provided that they have been unused and are in mint condition. This self-study course is copyrighted by the American Management Association.

Valued at two Continuing Education Units (CEUs). Valid for CCE Recertification.

Regular price: 175.00
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Picture of the productPerformance Management
From the Publishers Website:

Organizational success depends on the continuous improvement of staff performance at all levels. People constitute the real competitive advantage in business and industries of all types. Enhancing the performance of your people and ultimately your organization depends on the continuous improvement of staff at all levels. An effective Performance Management system is essential to help employees perform at their best and align their contributions with the goals, values, and initiatives of the organization.

Performance Management presents managers and supervisors with a clear model they can follow to plan, monitor, analyze, and maintain a satisfying process of performance improvement for their staff. Designed for readers to apply what they are learning to their current job responsibilities, this course offers exercises and assessments to determine your readiness to implement performance management. It also illustrates strategies for developing the crucial communication skills of coaching, problem solving, and giving feedback while teaching methods for linking organization and personal goals.

By demystifying the role of performance management techniques, Performance Management provides the knowledge and tools to design and implement a workable system that benefits the organization and inspires employees to manage their own performance.

Course Objective: Gain the skills to plan, monitor, analyze, and maintain a performance management process.

Selected Learning Objectives

- Identify and remedy performance gaps

- Document performance with charts, graphs, reports

- Evaluate performance with BARS (Behaviorally Anchored Rating Scales

- Implement S.M.A.R.T. guidelines (specific, measurable, accountable, realistic, time frame)

- Establish non-monetary rewards through alignment, complement base pay, and other means

- Use training and development tools, such as self-study, seminars, in-house training, books, video, simulation, job rotation, and online training

This course requires successful completion of a test. All self-study courses must be completed within 12 months after receipt of materials. Self-study courses may be returned within 30 days of receipt provided that they have been unused and are in mint condition. This self-study course is copyrighted by the American Management Association.

Valued at two Continuing Education Units (CEUs). Valid for CCE Recertification.

Regular price: 175.00
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Picture of the productPlanning and Leading Productive Meetings
From the Publishers Website:

Transform meetings into valuable and productive work. Planning and Leading Productive Meetings focuses on the organizational and interpersonal skills you will need to lead highly productive meetings. You will see how these skills apply to routine staff meetings, cross-functional or problem-solving meetings, impromptu get-togethers, and more formal information sharing.

Despite new ways of working and virtual ways of communicating, the traditional meeting continues to dominate the workplace. Planning and Leading Productive Meetings addresses the meeting challenges of this new work environment, and offers both leaders and participants an abundance of tools and techniques to transform their meetings into valuable and productive work.

You'll learn how to assess the quality of meetings in your organization so you can understand their true cost. The benefits of successful meetings are better decision-making, broader buy-in, and clear conflict and problem resolution. In short, more effective meetings make your organization more productive!

This course gives substantial attention to the key role of the meeting leader, offering practical guidance on how to develop the proper mindset, manage the process, and use the best decision-making tools and facilitation skills. It also covers in full detail the dynamic issues of planning, conducting, follow-up, and meeting evaluation, with special attention paid to group dynamics and the effective use of media tools.

Course Objective: Gain the skills to conduct meetings that result in better decision-making , broader buy-in and clear conflict resolution.

Selected Learning Objectives

- Identify what meetings can and cannot accomplish

- Assess the quality of meetings in your organization

- Uncover the true cost of meetings

- Develop guidelines for all types of meetings: staff meetings, project teams, cross-departmental and cross- functional meetings, information sharing, and impromptu and informal meetings

- Practice effective decision-making in meetings

- Identify guidelines for gaining consensus

- Develop effective facilitation skills

- Develop strategies for handling a challenging group

- List techniques for meeting follow-up and action planning

- Describe effective uses of media

This course requires successful completion of a test. All self-study courses must be completed within 12 months after receipt of materials. Self-study courses may be returned within 30 days of receipt provided that they have been unused and are in mint condition. This self-study course is copyrighted by the American Management Association.

Valued at two Continuing Education Units (CEUs). Valid for CCE Recertification.

Regular price: 175.00
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Picture of the productPlanning and Managing Change
From the Publishers Website:

Course Overview: Planning and Managing Change, Second Edition has been designed for managers and supervisors who are required to take a larger role-sometimes a leading role-in planning and managing change. The ability to manage change has become a key competency for those seeking to enhance either personal or corporate efficiency and effectiveness. Revised and updated, this course provides a structured and practical approach to dealing with change. It teaches the importance of proactively managing change and avoiding the knee- jerk reactions that cannot adequately deal with the organizational and human issues that accompany every change

By taking this course, managers and supervisors will learn what it means to manage the process, content, and human dynamics of change and what they can do to help others move successfully through the change process.

Planning and Managing Change, Second Edition teaches a variety of change management skills, discusses the attitudes and behaviors of successful change managers, and offers techniques for diagnosing and dealing with resistance.

This course requires successful completion of a test. All self-study courses must be completed within 12 months after receipt of materials. Self-study courses may be returned within 30 days of receipt provided that they have been unused and are in mint condition. This self-study course is copyrighted by the American Management Association.

Valued at two Continuing Education Units (CEUs). Valid for CCE Recertification.

Regular price: 175.00
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Picture of the productStrategic Supply Management
From the Publishers Website:

Become a best-in-class supply management organization!

Operating a world-class supply management department can improve your products and services, optimize the use of resources, and lower costs for your organization. Managing the entire supply chain to accomplish this is a complex challenge for today's supply managers.

Strategic Supply Management lays out in practical detail everything you need to know to set the key strategic direction to achieve this goal and your own success as a procurement professional.

This self-study program represents the most up-to-date practices in the profession and presents the tools and knowledge necessary to manage supply chains and suppliers within any enterprise. It offers real experience with work assignments you can use to create a strategy, define resources, develop metrics, manage improvements in the supply chain, and utilize best-in-class processes.

This course offers step-by-step guidance on how you can build and measure your strategic supplier relationships and helps you understand the ramifications of global sourcing. Timely thinking on the role of e-business and an overview of the latest legal issues provide a current basis for the decision-making required of supply managers today.

Course Objective: Teach procurement professionals how to establish and operate a supply management department that achieves strategic objectives.

Selected Learning Objectives

- See things from the customer's point of view

- Create and implement supply management strategy

- Measure and achieve effective total costs

- Hire, manage, and develop purchasing staff

- Integrate production and service plans

- Control inventory input and output

- Develop improvement plans with suppliers

- Use computer technology in supply management

- Establish and develop effective supply chains

- Understand the legal aspects of supply management

- Benchmark and become a best-in-class supply management organization

This course requires successful completion of a test. All self-study courses must be completed within 12 months after receipt of materials. Self-study courses may be returned within 30 days of receipt provided that they have been unused and are in mint condition. This self-study course is copyrighted by the American Management Association.

Valued at two Continuing Education Units (CEUs). Valid for CCE Recertification.

Regular price: 175.00
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