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Picture of the productHow to Manage Conflict in the Organization
From the Publishers Website:

Gain control of tough conflict situations and transform them into a productive force in your organization. How to Manage Conflict in the Organization equips you with the strategies, tactics and insights you need to gain control of tough conflict situations.

Youˆll discover how to spot potential interpersonal conflicts-and defuse them before they flare up. Youˆll understand how, when, where and why to apply the five favored conflict-resolution approaches, and youˆll develop the insight and intuition you need to make them work.

This course will give you the skills to transform conflict into a positive, productive force by applying the proven techniques of principled negotiation.

Course Objective: Learn to identify potential conflicts and apply five conflict resolution strategies to defuse them.

Selected Learning Objectives

- Transform conflict into a positive, productive force

- Respond to on-the-job conflicts quickly and effectively

- Resolve conflicts positively using proven principled negotiation techniques.

- Understand the differences between structural (organizational) and interpersonal conflict

- Separate people from issues and focus on interests, not positions

- Get beyond immediate tensions and disagreements to the root causes of any interpersonal conflict

- Apply five surefire conflict-resolution approaches: avoiding, accommodating, compromising, forcing, and collaborating

- Adopt best practices for implementing alternative dispute resolution techniques

- Develop strategies for dealing with conflict resolution in electronic communication

- Follow guidelines for when to consult with HR about a conflict-resolution situation

This course requires successful completion of a test. All self-study courses must be completed within 12 months after receipt of materials. Self-study courses may be returned within 30 days of receipt provided that they have been unused and are in mint condition. This self-study course is copyrighted by the American Management Association.

Valued at two Continuing Education Units (CEUs). Valid for CCE Recertification.

Regular price: 175.00
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Picture of the productLeadership Skills for Managers
From the Publishers Website:

Today's leaders face many challenges in achieving their goals. Rapid changes in technology, a more diverse workforce, changes in government regulations, worldwide competition, and the growing complexity of things in general have increased our awareness of the need for more effective leaders. Developing leaders requires having an understanding of the knowledge and skills required for effective leaders.

Leadership Skills for Managers focuses on five leadership skill sets necessary to ensure individual and organization performance: providing direction, leading by example, enabling others, sharing power, and seeking a better way. In addition to the leadership skill sets, the course examines the attitudes and mindsets of effective leaders. In the final analysis, the evidence of leadership is in the performance of the people and the organizations that follow the leader. When they perform well, the leader is a success. When they don't perform well, leadership changes are almost always forthcoming.

This course provides the background, real-world examples, practical applications, and numerous exercises to help prepare aspiring leaders. The lessons learned in this course can be applied to any leadership level in an organization and in any type of organization.

Course Objective: Build concepts and skills to lead your workforce to superior performance.

Selected Learning Objectives:

- Make the change from manager to leader.

- Provide direction.

- Enable others to achieve and succeed.

- Develop a vision and create alignment.

- Grow and develop new leaders.

- Appraise leadership performance.

- Use Continuous Improvement.

This course requires successful completion of a test. All self-study courses must be completed within 12 months after receipt of materials. Self-study courses may be returned within 30 days of receipt provided that they have been unused and are in mint condition. This self-study course is copyrighted by the American Management Association.

Valued at two Continuing Education Units (CEUs). Valid for CCE Recertification.

Regular price: 175.00
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Picture of the productPerformance Management
From the Publishers Website:

Organizational success depends on the continuous improvement of staff performance at all levels. People constitute the real competitive advantage in business and industries of all types. Enhancing the performance of your people and ultimately your organization depends on the continuous improvement of staff at all levels. An effective Performance Management system is essential to help employees perform at their best and align their contributions with the goals, values, and initiatives of the organization.

Performance Management presents managers and supervisors with a clear model they can follow to plan, monitor, analyze, and maintain a satisfying process of performance improvement for their staff. Designed for readers to apply what they are learning to their current job responsibilities, this course offers exercises and assessments to determine your readiness to implement performance management. It also illustrates strategies for developing the crucial communication skills of coaching, problem solving, and giving feedback while teaching methods for linking organization and personal goals.

By demystifying the role of performance management techniques, Performance Management provides the knowledge and tools to design and implement a workable system that benefits the organization and inspires employees to manage their own performance.

Course Objective: Gain the skills to plan, monitor, analyze, and maintain a performance management process.

Selected Learning Objectives

- Identify and remedy performance gaps

- Document performance with charts, graphs, reports

- Evaluate performance with BARS (Behaviorally Anchored Rating Scales

- Implement S.M.A.R.T. guidelines (specific, measurable, accountable, realistic, time frame)

- Establish non-monetary rewards through alignment, complement base pay, and other means

- Use training and development tools, such as self-study, seminars, in-house training, books, video, simulation, job rotation, and online training

This course requires successful completion of a test. All self-study courses must be completed within 12 months after receipt of materials. Self-study courses may be returned within 30 days of receipt provided that they have been unused and are in mint condition. This self-study course is copyrighted by the American Management Association.

Valued at two Continuing Education Units (CEUs). Valid for CCE Recertification.

Regular price: 175.00
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Picture of the productPlanning and Leading Productive Meetings
From the Publishers Website:

Transform meetings into valuable and productive work. Planning and Leading Productive Meetings focuses on the organizational and interpersonal skills you will need to lead highly productive meetings. You will see how these skills apply to routine staff meetings, cross-functional or problem-solving meetings, impromptu get-togethers, and more formal information sharing.

Despite new ways of working and virtual ways of communicating, the traditional meeting continues to dominate the workplace. Planning and Leading Productive Meetings addresses the meeting challenges of this new work environment, and offers both leaders and participants an abundance of tools and techniques to transform their meetings into valuable and productive work.

You'll learn how to assess the quality of meetings in your organization so you can understand their true cost. The benefits of successful meetings are better decision-making, broader buy-in, and clear conflict and problem resolution. In short, more effective meetings make your organization more productive!

This course gives substantial attention to the key role of the meeting leader, offering practical guidance on how to develop the proper mindset, manage the process, and use the best decision-making tools and facilitation skills. It also covers in full detail the dynamic issues of planning, conducting, follow-up, and meeting evaluation, with special attention paid to group dynamics and the effective use of media tools.

Course Objective: Gain the skills to conduct meetings that result in better decision-making , broader buy-in and clear conflict resolution.

Selected Learning Objectives

- Identify what meetings can and cannot accomplish

- Assess the quality of meetings in your organization

- Uncover the true cost of meetings

- Develop guidelines for all types of meetings: staff meetings, project teams, cross-departmental and cross- functional meetings, information sharing, and impromptu and informal meetings

- Practice effective decision-making in meetings

- Identify guidelines for gaining consensus

- Develop effective facilitation skills

- Develop strategies for handling a challenging group

- List techniques for meeting follow-up and action planning

- Describe effective uses of media

This course requires successful completion of a test. All self-study courses must be completed within 12 months after receipt of materials. Self-study courses may be returned within 30 days of receipt provided that they have been unused and are in mint condition. This self-study course is copyrighted by the American Management Association.

Valued at two Continuing Education Units (CEUs). Valid for CCE Recertification.

Regular price: 175.00
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Picture of the productPlanning and Managing Change
From the Publishers Website:

Course Overview: Planning and Managing Change, Second Edition has been designed for managers and supervisors who are required to take a larger role-sometimes a leading role-in planning and managing change. The ability to manage change has become a key competency for those seeking to enhance either personal or corporate efficiency and effectiveness. Revised and updated, this course provides a structured and practical approach to dealing with change. It teaches the importance of proactively managing change and avoiding the knee- jerk reactions that cannot adequately deal with the organizational and human issues that accompany every change

By taking this course, managers and supervisors will learn what it means to manage the process, content, and human dynamics of change and what they can do to help others move successfully through the change process.

Planning and Managing Change, Second Edition teaches a variety of change management skills, discusses the attitudes and behaviors of successful change managers, and offers techniques for diagnosing and dealing with resistance.

This course requires successful completion of a test. All self-study courses must be completed within 12 months after receipt of materials. Self-study courses may be returned within 30 days of receipt provided that they have been unused and are in mint condition. This self-study course is copyrighted by the American Management Association.

Valued at two Continuing Education Units (CEUs). Valid for CCE Recertification.

Regular price: 175.00
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Picture of the productSuccessful Negotiating
How to achieve positive outcomes using planning and conversational techniques. Very few of us are born negotiators. However, Successful Negotiating can teach you the art of win/win negotiation. You'll get a firm grasp of the negotiating tricks and techniques the pros use. Learn everything from prenegotiation planning to the use of seemingly unimportant details like seating arrangements and meeting site selection to influence the results of negotiations.

Course Objective: Develop skills to influence the outcome of negotiations using pre-negotiation planning and conversational techniques. Understand the four components of any negotiation.

Selected Learning Objectives

- Sway an opponent with timing and association techniques

- Identify an opponent's real but often hidden needs

- Use questions to control the thrust of a discussion

- Employ proven strategies like the "missing man," "straw issues," and "walkout" ploys

- Communicate a position clearly and precisely

- Plan a realistic course of action based on sound preparation and an objective appraisal of resources

- Keep the negotiation process open to reasonableness and flexibility at all times

- Draw on your own skills, experience, and self-discipline to keep the process moving in the direction you want

This course requires successful completion of a test. All self-study courses must be completed within 12 months after receipt of materials. Self-study courses may be returned within 30 days of receipt provided that they have been unused and are in mint condition. This self-study course is copyrighted by the American Management Association.

Valued at two Continuing Education Units (CEUs). Valid for CCE Recertification.

Regular price: 175.00
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