Organizational success depends on the continuous improvement of staff performance at all levels. People constitute the real competitive advantage in business and industries of all types. Enhancing the performance of your people and ultimately your organization depends on the continuous improvement of staff at all levels. An effective Performance Management system is essential to help employees perform at their best and align their contributions with the goals, values, and initiatives of the organization.

Performance Management presents managers and supervisors with a clear model they can follow to plan, monitor, analyze, and maintain a satisfying process of performance improvement for their staff. Designed for readers to apply what they are learning to their current job responsibilities, this course offers exercises and assessments to determine your readiness to implement performance management. It also illustrates strategies for developing the crucial communication skills of coaching, problem solving, and giving feedback while teaching methods for linking organization and personal goals.

By demystifying the role of performance management techniques, Performance Management provides the knowledge and tools to design and implement a workable system that benefits the organization and inspires employees to manage their own performance.

Course Objective: Gain the skills to plan, monitor, analyze, and maintain a performance management process.

Selected Learning Objectives

- Identify and remedy performance gaps

- Document performance with charts, graphs, reports

- Evaluate performance with BARS (Behaviorally Anchored Rating Scales

- Implement S.M.A.R.T. guidelines (specific, measurable, accountable, realistic, time frame)

- Establish non-monetary rewards through alignment, complement base pay, and other means

- Use training and development tools, such as self-study, seminars, in-house training, books, video, simulation, job rotation, and online training

This course requires successful completion of a test. All self-study courses must be completed within 12 months after receipt of materials. Self-study courses may be returned within 30 days of receipt provided that they have been unused and are in mint condition. This self-study course is copyrighted by the American Management Association.

Valued at two Continuing Education Units (CEUs). Valid for CCE Recertification.