Course Overview: Planning and Managing Change, Second Edition has been designed for managers and supervisors who are required to take a larger role-sometimes a leading role-in planning and managing change. The ability to manage change has become a key competency for those seeking to enhance either personal or corporate efficiency and effectiveness. Revised and updated, this course provides a structured and practical approach to dealing with change. It teaches the importance of proactively managing change and avoiding the knee- jerk reactions that cannot adequately deal with the organizational and human issues that accompany every change

By taking this course, managers and supervisors will learn what it means to manage the process, content, and human dynamics of change and what they can do to help others move successfully through the change process.

Planning and Managing Change, Second Edition teaches a variety of change management skills, discusses the attitudes and behaviors of successful change managers, and offers techniques for diagnosing and dealing with resistance.

This course requires successful completion of a test. All self-study courses must be completed within 12 months after receipt of materials. Self-study courses may be returned within 30 days of receipt provided that they have been unused and are in mint condition. This self-study course is copyrighted by the American Management Association.

Valued at two Continuing Education Units (CEUs). Valid for CCE Recertification.