How to achieve positive outcomes using planning and conversational techniques.
Very few of us are born negotiators. However, Successful Negotiating can teach you the art of win/win negotiation. You'll get a firm grasp of the negotiating tricks and techniques the pros use. Learn everything from prenegotiation planning to the use of seemingly unimportant details like seating arrangements and meeting site selection to influence the results of negotiations.
Course Objective: Develop skills to influence the outcome of negotiations using pre-negotiation planning and conversational techniques. Understand the four components of any negotiation.
Selected Learning Objectives
- Sway an opponent with timing and association techniques
- Identify an opponent's real but often hidden needs
- Use questions to control the thrust of a discussion
- Employ proven strategies like the "missing man," "straw issues," and "walkout" ploys
- Communicate a position clearly and precisely
- Plan a realistic course of action based on sound preparation and an objective appraisal of resources
- Keep the negotiation process open to reasonableness and flexibility at all times
- Draw on your own skills, experience, and self-discipline to keep the process moving in the direction you want
This course requires successful completion of a test. All self-study courses must be completed within 12 months after receipt of materials. Self-study courses may be returned within 30 days of receipt provided that they have been unused and are in mint condition. This self-study course is copyrighted by the American Management Association.
Valued at two Continuing Education Units (CEUs). Valid for CCE Recertification.